Resources
Residentia FAQs
Residential FAQs

How Do I:

Get started with Best Way Disposal Residential Service?
Getting started with Best Way Disposal is easy. You can reach us either through the “Contact Us” button on our website, or call your local Customer Service team. We’ll get your cart delivered within 1 week and start your service on the next scheduled pick up day. Contact us today so we can start designing a solution for your waste disposal needs right away.
Add or remove services?
Contact Best Way Disposal today and our trained Customer Service team can help match our services to your needs.
Get my service re-started if it has been stopped?
If your service has been stopped for any reason, the fastest way to get it restarted is to call your local Customer Service team today.
Get/Replace a waste or recycling container?
Does your waste or recycling container need repair or replacement? Contact Best Way Disposal today to see what we can do for you.
Report a missed pick up?
If you believe that your waste was missed, fill out the form on the Contact Us page, or call us, and our professional customer service team will get to work right away to get your situation resolved.
Place my account on “Vacation Status”?
Many Best Way Disposal customers want to keep their carts and continue their relationship with us even while they’re away for extended periods. Whether you’re a ‘snow bird’ going to get some sun, or a sports field or other seasonal customer that’s done for the season, contact us today and we’ll be glad to put your account on vacation status.
Get large, bulky items picked up?
Furniture, carpet, old appliances, and other items that cannot fit into your container will require special handling and advance notice. Contact our customer service team today to see what Best Way Disposal can do for you.

Schedule Questions:

What time do I have to have my waste at the curb?
In order to provide the most efficient service to all of our customers we can only visit each house one time per week, as part of a scheduled service. That’s why we ask that your waste is placed at the curb the night before; even if your Best Way Disposal driver is usually at your house later, there may be special circumstances that cause our routes to be rearranged on a particular day.
Where can I find holiday schedules?
Best Way Disposal may operate differently on various major holidays in some service areas. Please visit our Holiday Schedules page to find the holiday schedule for your area.
What if my pick up was missed?
If you believe that your waste was missed, fill out the form on the Contact Us page, or call us, and our professional customer service team will get to work right away to get your situation resolved.

Billing:

Am I being billed for the cart?
No, the cost of the first cart is included as part of the service. Additional carts are available for a small monthly fee.
When will I receive a bill?
Best Way Disposal bills all residential accounts in advance on a quarterly basis. You will be billed for your first quarter of service when you sign up for service and then you will receive a bill on a quarterly basis thereafter.
Can I pay my bill online?
Absolutely, click “Pay My Bill” to get started today. You can make a one-time payment or schedule automatic payments.
Can I pay my bill by phone?
Definitely, call our customer service team today to use your Visa, MasterCard, or Discover card. We can even help you schedule an automatic withdrawal from your checking account if you prefer.

Service Questions:

Does the waste in my cart need to be bagged?
In order to minimize the potential for blowing litter in the neighborhoods we service, Best Way Disposal asks customers to place only bagged trash in their carts. This also helps reduce problems caused by messes or smells in your cart.
What if I have extra bags once in a while?
If you occasionally have an extra bag or two of waste, contact your local Best Way Disposal customer service professionals before your normal pick up day so your driver will be authorized to pick up the extra waste. If you regularly have extra waste, contact Best Way Disposal today and for a small monthly fee we can provide you with an additional cart.
What if I need an extra cart?
If you regularly have extra waste, contact Best Way Disposal today and for a small monthly fee we can provide you with an additional cart.
What items can I put in my cart?
Your Best Way Disposal cart and our automated pick up service is really designed for bagged household waste only. If you have questions about what you can put in your cart, please contact our customer service team today.
What items can NOT go in my cart?

Tires, dirt, rock or concrete, construction and/or demolition material are not considered household trash and cannot be picked up with household trash.

Best Way Disposal cannot pick up liquid wastes, so we cannot pick up paint cans with paint still in them.

Motor oil, car batteries, acids, herbicides, pesticides, and pool chemicals are examples of household hazardous waste (HHW) and should never be disposed of with your normal household waste.

Most states now ban disposal of yard waste and landscaping debris in landfills. This means that these types of materials should be going to composting facilities. We offer composting options at our affiliated landfills as well as at some Best Way Disposal transfer stations. Contact our Customer Service team, to see what options we offer in your area.

Computers, monitors, televisions, and other electronics are considered E-Waste and should not be put out for pick up with your household waste. Visit the US EPA’s eCycling site to get ideas for the best way to manage your E-Waste.

If you have any of these wastes, contact Best Way Disposal today and we’ll help you find the best solution. This is not an all-inclusive list, so please contact us today if you have questions.

What if I have large items for pick up?
Contact the customer service team at Best Way Disposal to find out what options we can provide for your large item disposal.

“Special” Disposal Questions, What Should I Do With My:

Old appliances?
One option for disposing of unwanted small or large appliances that still work is to donate them to a charity or a donation center, sometimes these organizations even offer free pick up. Non-working appliances can sometimes be recycled by the same charities and donation centers, or you can contact Best Way Disposal to find out what options we can provide. Please remember that Freon containing appliances (refrigerators, freezers, air conditioners, and dehumidifiers) cannot be disposed of unless the Freon has been removed by a certified technician and the appliance has been tagged.
Large, oversized items?
Contact the customer service team at Best Way Disposal to find out what options we can provide for your large item disposal.
Old TVs and other electronics?
Computers, monitors, televisions, and other electronics are considered E-Waste and should not be put out for pick up with your household waste. Many electronic retailers offer trade-in or recycling programs. Visit the US EPA’s eCycling site to get ideas for the best way to manage your E-Waste.
Used tires?
Old tires can become a health hazard because they are a haven for mosquitos. There are many options for proper handling of used tires, contact the customer service team at Best Way Disposal to find out what options we can provide for tire removal.
Used batteries?

Small quantities of dry cell and alkaline batteries, like those used in flashlights, toys, and other small devices are not considered hazardous waste and can be disposed of with your household waste.

Lithium, lithium-ion, and nickel-cadmium (rechargeable) batteries; uninterruptible power supplies; and lead acid (car) batteries contain metals which can be hazardous. Fortunately, they are also valuable, so recycling options exist. To find the nearest collection site, visit www.call2recycle.org.

Fluorescent light bulbs?

Fluorescent bulbs contain small amounts of mercury which are released as vapor if the bulbs are broken. Mercury can also be absorbed through the skin by handling broken fluorescent bulbs.

The US EPA website offers suggestions for the safe disposal of fluorescent bulbs and other mercury containing products.

Used motor oil?
Did you know that used motor oil can be recycled? It gets dirty but it can be cleaned, recycled, and used again. Recycling used motor oil conserves a natural resource (oil) and saves energy. Motor oil poured onto the ground or into drains, or tossed into trash cans (even in a sealed container) can contaminate and pollute the soil, groundwater, streams, and rivers (and its illegal!). Recycling your used motor oil reduces this pollution threat. When you take your used oil to a certified center for recycling, you are protecting the environment, and conserving a valuable resource. Check with your local auto service center or auto parts store for their recycling policies.
Old paint?
Latex and other water-based paints can be dried out or mixed with kitty litter or cellulose insulation and then disposed of with your normal waste, but solvent based paints known as oil or alkyd paints must be disposed of as household hazardous waste (HHW) because of their high VOC content and potential flammability. Take the oil or alkyd paint to your local HHW collection facility.
Yard waste and landscaping debris?
Most states now ban disposal of yard waste and landscaping debris in landfills. This means that these types of materials should be going to composting facilities. We offer composting options at our affiliated landfills as well as at some Best Way Disposal transfer stations. Contact our Customer Service team, to see what options we offer in your area.
Diabetic supplies or other personal medical waste?
There may be dedicated collection sites in your community for filled sharp containers. Locations to check include police stations, fire departments, doctors’ offices, health clinics, health departments, pharmacies, and hospitals. You may also be able to take filled sharps containers to your local household hazardous waste collection site.

Recycling Questions:

What can I put in my recycling container?
Curbside co-mingled recycling provides an easy way to participate in the Best Way Disposal recycling program. Simply place all of your clean recyclables in the single container we have provided and place it by the curb. Items that can be placed in the container are high density plastics #1 through #8, any clear, brown, blue or green glass, any aluminum cans, any bi-metal and steel cans, aluminum foil, brown bags, magazines, phone books, catalogs, cardboard, and newspapers. You will find a complete list of acceptable items on our Residential Recycling page
What can I not put in my recycling container?

Recycling is important but there are items that are not currently practical for recycling either because they cannot be recycled or because they are considered hazardous material and need to be disposed of properly. Some of the things that cannot be easily recycled include:

  • Boxes soiled with food, pizza boxes for example
  • Any plastic that is not a bottle (e.g. plant pots, food containers or trays, medicine and pill containers)
  • Polystyrene (Styrofoam)
  • Sod, dirt, concrete, asphalt
  • Shingles and other construction debris
  • Household Hazardous Waste (fluorescents bulbs, motor oil, pesticides, chemicals, paint) cannot be recycled with other household materials
  • Electronic waste, while e-waste is often recyclable, it cannot be recycled with other household materials
Why doesn’t Best Way Disposal offer residential recycling in all locations?
At Best Way Disposal, we believe that recycling service is a very important part of what we do. Unfortunately, not all of the areas that we service can support a recycling program, but we regularly monitor the interest of our customers to identify areas where we can expand our service.